TERMS & CONDITIONS
Service as It Should Be
Your website may use the Terms and Conditions given below.
The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to Lavender Label and the terms "Visitor” ”User” refers to the users.
This page states the Terms and Conditions under which you may visit this website www.lavenderlabel.com. Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. You should visit this page periodically to re-appraise yourself of the Terms and Conditions because they are binding on all users of this Website.
USE OF CONTENT
All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, are our properties The use of these properties or any other content on this site, is strictly prohibited.
You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without our written permission.
At Lavender Label, we deeply care about privacy. By accepting our policy, you confirm that you have read and understand this policy, including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services.
We may collect information when users visit our site, register on the site, subscribe to our newsletter and use our services available on the site. Users may be asked for personal information such as name, phone number, mailing address, email address, credit/debit card information. By using the Services, you acknowledge that Lavender Label will use your information with our shipping partners such as name, phone number, email address, mailing address.
We will collect personal information only if the users voluntarily submit such information to us while engaging in services provided at the site.
USE OF PERSONAL INFORMATION
At Lavender Label, all personal information provided is used to improve customer service by effectively responding to customer service requests.
We may use information to understand how users of certain groups use the services provided on our site.
We may use non personal information such as feedbacks and other information provided by users to improve our site.
We may use personal information with our shipping partner to process orders when users use the services provided on our site.
Email addresses provided by users maybe used to send respective users information and updates on pertaining to the order. It may be used to send email campaigns on upcoming services provided on our site. If at any time, users feel the need to not receive future emails, we include an unsubscribe option link at the bottom of each email.
We adopt appropriate data collection, storage and processing practices. All information exchanged between the site and its users occur over a secured channel which encrypted and protected.
We do not rent, sell or trade personal information to others. We may share personal information to third party services to process orders provided by users with their permission.
The individual production time is mentioned in the product description.
We generally take 3-5 business days to dispatch your order. Once dispatched, the tracking number will be sent to the registered email address along with the tracking link.
Products that are made on order basis require 7-10 business days to dispatch.
RETURN & EXCHANGE
We do not offer any exchange/ returns.
In case of damage products received, please write to us email@example.com along with an opening video which is a must, full address, order number and the size are required. Our customer care executive will get back to you at the earliest. Once a product is accepted for return, refund is initiated within 5-7 days. Please note that shipping charges are not refundable.
If orders is cancelled before shipment, full refund is provided, refund is initiated within 5-7 days.
Products that have been customized as per client requirements such as size/ design/ fabric design will not be eligible for exchange.
Note: Deliveries may take longer due to the Covid-19 Pandemic.
Please do not hesitate to contact us if you have any questions!
Whatsapp: +91 9182693472