FAQ

What if the product is undelivered/ Returned back to you?

Please make sure to check the address before confirming the order and make sure that complete address is provided. If returned back to us due to- incomplete address/ Wrong address we are not responsible and you'll be charged with a resend fee.

What are the recommended Wash Care tips?

Cotton - Wash only in cold water. First two washes should be hand wash. Use mild detergents. Dry inside out.
Georgette - Wash only in cold water. Use mild detergents and low iron.

What are the shipping options and charges?

We offer free shipping Pan India. We also have an express shipping option which is chargeable.
We ship our orders through Indian Speed Post and our express shipping partner are Shree Maruthi/DTDC.

What is your return & exchange policy ?

We do not offer any exchange/ returns.
In case of damage products received, please write to us -contact.lavenderlabel@gmail.com
along with a 360 degree opening video which is a must, full address, order number and the size are required. Our customer care executive will get back to you at the earliest.
If orders is cancelled before shipment, full refund is provided.
Products that have been customized as per client requirements such as size/ design/ fabric design will not be eligible for exchange.

What are your payment options?

We provide Credit Card, Debit Card, Net Banking, UPI and major Wallet payment options. However, we do not offer Cash On Delivery.

Can i edit the order once placed ?

Unfortunately, we cannot change/ cancel the order once placed. Please double check the order before placing & check the FAQ/ T&C page.

Do you ship internationally?

All the international orders should be placed via Instagram DM. Shipping charges are applicable accordingly.

How long does it take to Deliver my item?

The individual production time is mentioned in the product description.
Once dispatched, the tracking number will be sent to the registered email address along with the tracking link.
Products that are made on order basis require 7-10 business days to dispatch.
*BUSINESS DAYS DOES NOT INCLUDE SATURDAY, SUNDAY & HOLIDAYS.

How will I know my size?

Kindly refer to the Size Guide. Our sizes are mentioned in INCHES.
You can refer to our size chart on the website.